Tips For Supporting Clients With Sensitive Eyes

As a lash artist you will inevitably have to deal with a whole range of different clients with differing needs and sensitivities.

Lashing can be an extremely delicate process, so it’s important to be ready to assist your customers with more sensitive eyes.

And by learning how to support sensitive clients, you can elevate your services for everyone and provide the most amazing experience possible.

So here are some tips on how you can help your clients with sensitive eyes!

Encourage Them To Remove Their Makeup

We get it. No matter how many times you tell your clients, there will always be the ones who come in with their makeup still on.

While we understand how important it is that makeup is removed before lash extensions are put on, your clients might not. It’s always a good idea to properly explain to them the importance of coming in with a clean face.

It’s especially important for clients with sensitive eyes and skin to make sure that they are removing their makeup before they come in. If this seems to be a problem, you can steer them in the direction of a good lash shampoo and brush, and make sure that they take proper care before and after their appointment.

Be Careful With Your Tape & Eye Pads

Tape and eye pads can be common irritants for clients with certain allergies.

With too much tape you can end up irritating the skin as well as causing unnecessary pain, so you should be strategic with your placement.

Finding tape that is hypoallergenic with non-latex adhesive is great for people with sensitive skin.

The same goes for your eye pads. Try and find eye pads that are made with sensitive eyes in mind, like these ones. These are hypoallergenic and perfect for customers who are allergic to chemically made eye pads. The thickness also creates amazing coverage, which helps prevent fumes from going in and causing irritation to the eyes.

Going that extra mile to create an inclusive and positive experience for all of your customers is going to reflect great on your business and brand, and help you retain those strong loyal clients.

Explain Process Beforehand

Explaining what is going to happen can help your client prepare themself better. If they know what is happening, they may be less likely to flinch or flutter their eyelids excessively.

By creating a calm atmosphere, your client can feel more comfortable and relaxed, and this can assist with them remaining still. A client who is relaxed is going to be a lot easier to work on, and you can avoid any extra irritation from constant moving around.

It may also be a good idea to keep talking to a minimum, as this facial movement can cause movement in the eyes.

Perfect Your Technique

Working on bettering your skills as an artist is going to help you have the best technique possible!

When you perfect your technique, you know how to handle the delicate process of applying lash extensions with minimal irritation.

And better technique is always going to benefit you AND your clients.

Use High Quality Products

The products you use can have a massive impact on whether your clients eyes are irritated or not.

Using a high quality lash adhesive that has low fume can reduce this irritation as much as possible! This will benefit all of your clients, and especially those with sensitive skin and eyes.

It is also highly recommended to use the Superbonder after application to completely cure the lash adhesive and prevent fume irritation before your client opens their eyes.


If you are looking for high quality, salon grade lash extension products, you can explore the entire Posh Deluxe website today!

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