Aftercare
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*Please note that delivery times are estimates and are based on when the parcel is sent. Please allow 24-48 business hours to process your order. We pride ourselves in efficiently processing orders and all orders will be sent out as soon as possible, as we know how excited you are to receive your order. This does not include delays outside of our control.
During hot weather all orders containing adhesives will be shipped by express post with signature on delivery. This is to ensure that the parcel is not left in the sun causing the adhesive to expire.
During Christmas & Sale periods; please allow for extra delivery time. For more updates on Australia post deliveries, please visit the Australia Post website.
Our Postal charge does not include taxes and duties, which may be applied by customs. All taxes and duties are the responsibility of the customer and are usually determined on the value of the order. Orders will not be refunded if taxes and duties are not paid and you choose not to pick up your order. Please enquire with your local customs to determine if any taxes and duties will be payable.
Once your order has been processed, you will receive an email with your Australia Post tracking number, the orders can then be tracked on the Australia Post website.
In the unlikely event that your parcel goes missing, it may take up to three months to receive an answer from Australia Post Investigation Team. While we will endeavour to rectify the issue ASAP, the timeframe given by Australia Post is uncontrollable.
Please ensure all shipping information is correct before confirming your order. Should you need to correct your shipping information please email us ASAP via support@poshdeluxe.com.au and we will attempt to correct the mistake. Once an order has been processed no changes can be made. If parcels are not collected or are required to be returned to the sender, postage costs are unable to be refunded. By placing your order you are committing to the sale and are declaring that all information entered, including the shipping information is correct.
We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.